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: Campus Store : Returns and Refunds

Refund Policy

General Information

  • Absolutely no refunds or exchanges are accepted without an original cash register receipt. No exceptions can be made. Copies are not accepted. For online purchases from the e-Store, an online confirmation slip or the packing list included with a textbook order may serve as a receipt.
  • All returns are subject to management's scrutiny. The Campus Store reserves the right to refuse any item for refund.

Cut-Off Dates for All Refunds or Exchanges

  • First ten business days of Fall and Spring Semesters and first five business days of Summer Semester.
  • All refunds or exchanges must have an original cash register receipt.

Textbook Refunds

  • For full semester classes, you may receive a refund, for any reason, during the first ten business days of the Fall or Spring semester and first five business days of Summer semester. The receipt date must indicate that the books were purchased for the current semester. All textbook sales occurring after this time period are final. The receipt date must indicate that the books were purchased for the current session. All textbook sales occurring after the first five business days of the short semester and/or session are final.
  • Any exception that is made to this policy must be accompanied by a drop slip or written permission by the Campus Store Manager.
  • Books must be returned in NEW condition for a 100% refund. Books with writing, highlighting, earmarks, bumped corners, etc., will be refunded at the same amount as the retail price of the USED textbook. The Campus Store reserves the right to refuse any item for refund based on the condition in which the item has been brought back. Books with water damage and/or missing pages are not returnable.
  • Shrink-wrapped textbooks and shrink-wrapped textbook bundles must be returned unopened in original packaging to receive a 100% refund. During the refund period, opened textbooks and/or bundles may be returned to the campus store as a USED book.
  • Workbooks, custom-published course packs, lab books, study guides, dictionaries, optional books, mass market books (novels, dictionaries, etc.), and general study aids are not eligible for a refund or exchange.

General Merchandise Refunds and Exchanges

  • No refund is available for hardware, software, and assorted computer supplies if opened. Refunds for unopened items are solely at the discretion of The Campus Store management. Defective products must be reconciled with the manufacturer according to the terms of the item's warranty and are not returnable to the store.
  • Clothing, supplies, and other forms of general merchandise may be returned or exchanged only if all original hangtags/packaging are attached to the items and accompanied by original sales receipt.
  • Candy, drinks, and all health & beauty supplies are not eligible for return or exchange.



  LAST MODIFIED: 4/23/2014