JOB SUMMARY: The Student Assistant on the Macon Campus is a part-time position working up to 19 hours per week.  This position provides specialized support for students, faculty, and staff. Responsibilities include assisting in the daily operations of the Macon Campus IT department and reports to the System Support Specialist - Helpdesk.

MAJOR DUTIES

• Assists students with login issues with SWORDS, D2L and E-mail via phone or walk-in.
• Answer phone and assist students/faculty/staff with IT needs such as two-factor authentication resets, setting up Office 365. etc.
• Submit IT helpdesk tickets for faculty/staff.
• Perform related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION

• Knowledge of Microsoft Windows, Office Suite, and Outlook.
• Effective oral and written communication skills; excellent customer service skills.
• Ability to interact effectively with a diverse population.
• Flexibility in working hours.
• Ability to work independently and on a team as needed.

SALARY

$9.00/per hour

APPLICATION DEADLINE

Review of applications will begin immediately. Position will be posted until filled. Start date will be as soon as possible.

TO APPLY: Applicants for all Student Assistant jobs are required to have completed a FAFSA for this academic year. Interested applicants should complete an online application at https://www.mga.edu/human-resources/jobs/index.php?type=student . Please put what position you are applying for as “IT Student Assistant - Macon”.

Equal Employment Opportunity: Middle Georgia State University is an equal employment, equal access, and equal educational opportunity. It is the policy of the Middle Georgia State University to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50). 

For questions or more detailed information regarding this policy, please contact the Middle Georgia State University Office of Human Resources at 478.471.2010. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources. 

Other Information: Every member of the USG community is required to adhere to the USG Statement of Core Values - Integrity, Excellence, Accountability, and Respect - that form and guide the daily work of the organization.  

Middle Georgia State University is committed to four core values in what we do and represent: CORE VALUES: Stewardship - Engagement - Adaptability - Learning 

Background Check: Employment offer is contingent upon completing a background investigation including a criminal background check demonstrating your employment eligibility with MGA, as determined by MGA in its sole discretion, confirmation of the credentials and employment history reflected in your application material and, if applicable, a satisfactory credit check.