Terms & Conditions

Knight Card Information


  1. The cardholder agrees that the Knight Card is the property of of Middle Georgia State and can be confiscated from bearer as a result of inappropriate conduct or use. Use of the Knight Card is subject to all terms, conditions, rules, and regulations of Middle Georgia State University.
  2. Any misuse or illegal transactions are subject to student conduct action and may result in the suspension of privileges.
  3. The cardholder must present the Knight Card at the time of use to obtain services.
  4. The Knight Card and related accounts and account balances are not transferable.

Error Resolution Procedures


  1. If an error is noticed on a receipt, balance inquiry, or online statement, the cardholder should contact the Card Services Office no later than sixty (60) days after the error appears. This may be done by phone at 478.471.2740 or in person at the Card Services Office, located on the first floor of the Student Life Center, room #112 in Macon.
  2. If the cardholder reports the error orally, a written confirmation is required within ten (10) business days addressed to: Card Services Office, 100 College Station Drive, Macon, Georgia 31206. The cardholder should furnish the following information when reporting an error:
    1. cardholder name
    2. cardholder number (Middle Georgia State Student ID number, beginning with 983)
  3. There will be a $10.00 fee for replacement Knight Cards, payable at the Bursar's Office on the Macon or Cochran Campus, the Administrative Services Office on the Warner Robins Campus, or online through the cardholder's Swords Account.
    1. Stolen cards will be replaced at no cost, provided a police report is presented at the time the request for a replacement card is made.

Fees


  1. No transaction fees are charged to any cardholder making a transaction using the Knight Card for purchase of products or services.
  2. If a cardholder uses a debit or credit card to transfer funds to his or her Knight Card, he or she may incur other fees or legal requirements from the financial institution that issues the card.

Insufficient Funds


Under normal circumstances, purchases using the Knight Card shall not exceed the amount of deposited funds. However, in order to keep the Dining Services operational in the event of a network failure or other unforeseen malfunction, the Dining Services cash registers are set to process transactions in an offline mode, which may result in a negative balance associated with the cardholder's card account. If a negative balance occurs, the cardholder will be contacted via his or her College email account and will be asked to deposit funds to the affected account. If the cardholder does not respond, the Knight Card will be frozen and the negative balance will be charged to the cardholder's student account which must be satisfied/cleared prior to registration for classes and/or receipt of grades.

Lost, Stolen and Replacement Cards


  1. The cardholder should immediately report a lost or stolen Knight Card or unauthorized usage to the Police Department online via the Knight Card web page, by phone at 478.471.2414, or in person during normal business hours. The Police Department is located on the first floor of the Campus Support Services Building. Students at the Warner Robins Campus can report lost or stolen cards to the Police officers. Students at the Cochran Campus can report lost or stolen cards to the Police Department by phone at 478.934.3002. Students at the Dublin Campus can report lost or stolen cards to the Police Department by phone at 478.274.7751. Students on the Eastman Campus can report lost or stolen cards by phone at 478.374.6403.
  2. Cardholders should note that once their card has been reported lost or stolen that funds on the card will be frozen and unavailable for use.
  3. The cardholder is responsible for all usage of the card prior to proper notification of loss to the Police Department.
  4. Middle Georgia State is not liable for funds lost prior to the freezing of account activity or the report of a lost or stolen Knight Card.
  5. There will be a $10.00 fee for replacement Knight Cards, payable at the Bursar's Office on the Macon Campus or Cochran Campus, the Administrative Services Office on the Warner Robins Campus or online through the cardholder's Swords Account.
    1. Stolen cards will be replaced at no cost, provided a police report is presented at the time the request for a replacement card is made.

Closing Accounts


  1. Students are encouraged to use all of the Middle Georgia State Dining Dollars on their Knight Card each semester.
  2. Students will only be allowed to cancel their meal plan through the end of the drop/add period each semester. Any unused funds will be transferred to the student's account and refunded to the student's HigherOne Card.
  3. At the end of each semester, any remaining or unused funds in the Middle Georgia State Dining Dollars account will be retained by Middle Georgia State.
  4. Upon complete withdrawal from Middle Georgia State, the cardholder may request a refund on his/her declining balance account. Refunds are given only one time after the cardholder completely withdraws from the college. A refund request must be completed in the Bursar's Office which will forward the form to the Campus Card Office. A $5.00 service fee is deducted from the remaining balance and Accounts Payable processes the refund. Any negative balances will be billed to the cardholder. No refunds will be issued if there are any holds on the student's record.

Receipts


If the point of sale terminal is equipped to provide a receipt, the cardholder will receive a receipt as a matter of course or upon request at time of purchase. It is the cardholder's responsibility to ensure that the receipt is correct.

Effective Date of Agreement


These terms and conditions are effective immediately and shall remain in force until written notification is received. Middle Georgia State will provide written notice via college email at least thirty (30) days before effective date of a change that might cause increased fees, charges or liabilities for the cardholder. Prior notice need not be given where an immediate change in a term and/or condition is necessary to maintain or restore security of the system or its accounts.