Requests for custodial services can be made by submitting a work request at WebTMA. This could include problems with service, additional needs or special project requests. 

• Key request forms
  Key request forms can be obtained from this link, Key Request Authorization and Agreement, or directly from Facilities. The key request form must be printed and completed manually by all requesting parties. All completed request forms must be signed by the receiver's supervisor (i.e. VP, Dean, Chair) and submitted to Facilities. Photo copies of the form will not accepted. Key request forms are generally completed within 24-48 hours. The key requestor may pick up the key from Facilities and sign the form upon receiving his/her key(s).
• Changing Offices
  If you are moving to another office, you must return your old office keys to Facilities and have them removed from your record. Updates will need to be made to the employee's Key Request Form in order to add the new office keys.
• Key Cards
  Exterior keys are not distributed; however, your key request form may include a request for card access to the exterior doors. Card access to exterior doors begins with the employee having his or her ID card created by Card Services located in the Campus Support Services Building. The same ID card can then be programmed by Facilities to grant access to the requested card access locations. A lost or missing key card must be reported to MGA Police immediately. There is no charge for replacement key cards. **Please note that the same key card can be used at the Macon and Warner Robins Campuses. No one should have two key cards.
• Replacement of Lost or Stolen Keys
  - The key holder agrees to report such loss or theft immediately to Facilities. There is a $10 per interior door key charge per lost or missing key. In the event an exterior key is lost, it is $50 per door; all grand masters are $100.
  - Fees will be paid to the MGA Bursar's Office; a receipt will be provided. The keyholder will submit the receipt to Facilities and will be issued replacement keys. Replacement keys are usually available 24-48 hours after Facilities receives notification from the Bursar's Office.
• Retirement or Termination
  When an employee leaves the Institution, keys must be returned to Facilities as part of the exit paperwork. Facilities will pull records and ensure that all keys have been returned. Any charges for lost or missing keys will be deducted from the employee's final paycheck.

Requests for repair, replacement, or adjustment of building systems can be made by submitting a work request at WebTMA. There is no login required to submit work order requests.

During business hours, emergency repair calls should be made to Facilities - Macon Campus at 478.471.2780 and Cochran Campus at 478.934.3000.

After hour emergency requests should be directed to Police - Macon Campus at 478.471.2414 and Cochran Campus at 478.934.3002. Police will notify the appropriate maintenance personnel on call in the event of a facility emergency.

Please report any pest control problems to Facilities by submitting a work request at WebTMA.

Pest control routinely inspect and treat public areas, such as lobbies, hallways, and public bathrooms. Please note that the pest control company is only allowed to spray dorm rooms by request. Pest control is on campus once per week and will follow up on any pest control issues that have been submitted. Facilities will investigate reported issues and treat as we are able while awaiting follow up from pest control.

In 2023, MGA moved from traditional phone lines to a Voice Over Internet Protocols (VOIP) phone system. This phone system is managed by the Office of Technology Resources. If you have any questions or problems with the phone system, please see the VOIP page for resources and information. 

Emergency land line and elevator phone issues should still be reported to fred.hill@mga.edu (M,WR) and christy.barlow@mga.edu (C, D, E).

Facilities is here to provide support when there are events scheduled on campus. If you are planning an event at MGA, please be sure to visit the Hatcher Conference Center page for information. Space Reservation Forms should be submitted with details of your event. If you are in need of set up, such as tables, chairs, extension cords, etc, a work request should also be submitted in WebTMA detailing your set up needs. 24 hours notice is required to ensure your set up is completed in a timely manner, 48 hrs notice for larger events.

Please call Facilities if you have questions about set up or if you need to make changes to your existing set up work order.

• Macon or Warner Robins: 478.471.2780
• Cochran, Dublin, or Eastman: 478.934.3000